![]() Once OTP receipt has been confirmed, the user must additionally execute the recovery process on a browser or platform where the user has previously logged in successfully via LastPass Browser Extension (e.g., on Chrome, Edge, Safari, etc.) The account recovery process specifically requires several steps designed to ensure that recovery can only be executed by an authorized user/account owner, including requiring a one-time passcode (OTP) that the account owner receives via email or text to be input during the recovery login flow. The account recovery process is designed to protect against unauthorized or malicious access.As a security precaution, LastPass will routinely require users re-login to their accounts and re-verify their trusted devices. If you are prompted to do so, please log into your LastPass account with your master password and check your email to re-verify your trusted devices.These notifications alert the user of blocked or failed login attempts due to attempted login with an invalid email address and master password combination, or the user must otherwise verify that their device is “trusted” via email verification. LastPass has mechanisms in place designed to send notifications to users when there are observed failed login attempts for accounts, such as the ones indicated in these recent reports.LastPass was built with security in mind and includes various features, including notifications for failed logins, trusted device verification, account recovery, and more. Using an encrypted password manager and only using complex, unique passwords (i.e., avoiding password re-use across different web pages) – bolstered by multi-factor authentication – is, what we believe, one of the ideal forms of protection against credential stuffing. How LastPass Helps Protect Against Malicious Activities It is also important to remember that LastPass’ zero-knowledge security model means that at no time does LastPass store, have knowledge of, or have access to a user’s Master Password(s). These alerts were triggered due to LastPass’s ongoing efforts to defend its customers from bad actors and credential stuffing attempts. As a result, we have adjusted our security alert systems and this issue has since been resolved. Our investigation has since found that some of these security alerts, which were sent to a limited subset of LastPass users, were likely triggered in error. However, out of an abundance of caution, we continued to investigate in an effort to determine what was causing the automated security alert emails to be triggered from our systems. We quickly worked to investigate this activity and, at this time, have no indication that any LastPass accounts were compromised by an unauthorized third-party as a result of these credential stuffing attempts, nor have we found any indication that user’s LastPass credentials were harvested by malware, rogue browser extensions, or phishing campaigns. Our initial findings led us to believe that these alerts were triggered in response to attempted “credential stuffing” activity, in which a malicious or bad actor attempts to access user accounts (in this case, LastPass) using email addresses and passwords obtained from third-party breaches related to other unaffiliated services. We recently investigated reports of an uptick of users receiving blocked access emails, normally sent to users who log in from different devices and locations. For more information on generating strong passwords, sharing passwords with fellow LastPass users, setting up multifactor authentication, and getting started with LastPass, please check our Support Center.As part of our commitment to security, we regularly monitor our services for actual, suspected, or attempted malicious or unusual activity.For new accounts, LastPass will automatically propose a strong, unique password to keep your account safe. Next time you have to fill out a form or input your credentials, LastPass will autofill them for you. ![]() Import your existing passwords from other password managers or files into your encrypted vault.LastPass has extensions for all popular browsers and supports Android/iOS devices and desktop apps. ![]() Install and log in to LastPass on the browser/device of your choice.Make sure it's complex yet memorable to you. ![]()
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